Return Policy

1. Overview

At Xiphrannvor, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy. Please read this policy carefully to understand your rights and our procedures.

2. Return Eligibility

2.1 Eligible Products

You may return products that meet the following criteria:

• The product is in its original, unopened, and sealed condition
• The return is initiated within 30 days of the delivery date
• The product packaging is intact and undamaged
• You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Products

The following products cannot be returned:

• Opened or used products (for health and safety reasons)
• Products returned after 30 days from delivery
• Products with damaged or missing packaging
• Products purchased from unauthorized retailers
• Products that show signs of tampering

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at office@xiphrannvor.world within 30 days of receiving your order
• Step 2: Provide your order number and reason for the return
• Step 3: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if approved
• Step 4: Pack the product securely in its original packaging, if possible
• Step 5: Include the RMA number on the outside of the package
• Step 6: Ship the package to the address provided by our customer service team

Please do not send products back without first obtaining an RMA number, as this may delay or prevent processing of your return.

4. Shipping Costs

4.1 Standard Returns

For standard returns (change of mind), you are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your package reaches us.

4.2 Defective or Incorrect Products

If you received a defective or incorrect product, we will provide a prepaid shipping label at no cost to you. Please contact our customer service team to arrange this.

4.3 Free Shipping Orders

If you received free shipping on your original order but are returning items that bring your order total below the free shipping threshold, the original shipping cost may be deducted from your refund.

5. Refund Process

5.1 Inspection

Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved, we will notify you by email. If approved, your refund will be processed within 5-7 business days.

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds may take an additional 5-10 business days to appear on your statement, depending on your financial institution
• PayPal: Refunds typically appear within 3-5 business days
• Other Payment Methods: Processing times may vary

5.4 Refund Amount

Your refund will include the purchase price of the product(s) returned. Original shipping charges are non-refundable unless the return is due to our error (defective or incorrect product).

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original purchase following our return procedure and place a new order.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product and packaging
• Include your order number and description of the issue

We will review your claim and arrange for a replacement or full refund, including shipping costs, at no charge to you.

8. Lost or Stolen Packages

If your package is lost or stolen during transit:

• Contact us within 14 days of the expected delivery date
• We will investigate with the shipping carrier
• If confirmed lost, we will arrange for a replacement or refund

Please ensure your shipping address is accurate when placing your order to minimize delivery issues.

9. Cancellations

9.1 Before Shipment

If you wish to cancel your order before it has shipped, contact us immediately. If successful, you will receive a full refund.

9.2 After Shipment

Once your order has shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return procedure.

10. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you may have additional rights under the Consumer Rights Directive, including a 14-day right of withdrawal for distance purchases.

Canadian consumers may have additional rights under provincial consumer protection legislation. Please contact us if you have questions about your specific rights.

11. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us:

Xiphrannvor
666 Burrard St, Vancouver, BC V6C 2X8, Canada
Email: office@xiphrannvor.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Pacific Time), excluding holidays.

12. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective when posted on our Website. We encourage you to review this policy periodically. The policy in effect at the time of your purchase will apply to your order.